Our Privacy Commitments
Before reading the full policy, here is a quick summary of the six core commitments 360bet makes to every player regarding the handling of personal data.
We Never Sell Your Data
360bet does not sell, rent , or trade your personal information to any third-party organisation for their own marketing purposes. Your data is used solely to operate and improve your 360bet experience.
End-to-End Encryption
All data transmitted between your device and 360bet servers is protected by 256-bit SSL/TLS encryption. Stored personal data is encrypted at rest using industry-standard protocols to prevent unauthorised access.
You Control Your Data
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a data request to our support team and we will respond within 30 days in accordance with this policy.
Transparent Cookie Use
360bet uses cookies strictly for session management, fraud prevention, and platform performance analytics. We do not deploy third-party advertising trackers or behavioural profiling cookies on the Platform.
Minimal Data Collection
We collect only the personal data that is strictly necessary to provide, verify, and protect your account. We do not request data beyond what is required for registration, KYC, payment processing, and legal compliance.
Defined Retention Periods
Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory obligations. Once the retention period expires, data is securely deleted or anonymised.
1 Introduction
360bet ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at https://360bet.biz. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, visitors, and prospective members in Bangladesh.
This Privacy Policy ("Policy") describes in full detail the categories of personal data we collect, the purposes for which we process that data, the legal basis upon which we rely, the parties with whom we may share data, the periods for which we retain data, and the rights available to you as a data subject. This Policy applies to all personal data processed by 360bet in connection with your use of the Platform, whether collected online, via live chat, via WhatsApp, via email correspondence, or through our KYC verification process.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy in its entirety.
2 Personal Data We Collect
360bet collects the following categories of personal data in connection with the operation of the Platform. We collect only what is necessary and proportionate for the purposes described in this Policy.
| Category | Specific Data Points | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number, passport number | Registration & KYC |
| Contact Data | Email address, mobile phone number (including bKash/Nagad/Rocket registered number), residential address | Registration |
| Financial Data | Payment method identifier (bKash account, Nagad account, Rocket number, bank account reference), transaction history, deposit and withdrawal amounts in Bangladeshi Taka (৳) | Deposits & Withdrawals |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, session timestamps, referral URL | Automatic (on visit) |
| Behavioural Data | Pages visited, games played, bet history, session duration, bonus offers clicked, feature usage patterns | Automatic (during session) |
| Communications Data | Content and metadata of live chat conversations, email correspondence, WhatsApp messages, and support tickets submitted to 360bet | Customer support interactions |
| KYC Documents | Scanned or photographed copies of NID, passport, birth certificate, and proof of address documents | KYC verification |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session time-out preferences, reality check settings | Account dashboard |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (other than where a submitted ID document contains a photograph), or health data, except where specifically required for responsible gaming assessments and only with your explicit consent.
3 How We Collect Personal Data
360bet collects personal data through the following channels and mechanisms:
- Direct collection: Data you provide voluntarily when you register an account, complete your player profile, submit KYC documents, make a deposit or withdrawal, contact our support team, or participate in a promotion or survey.
- Automated technical collection: Data collected automatically as you interact with the Platform, including cookies, web server logs, and session tracking technologies. See Clause 8 (Cookies) for full details.
- Payment provider data: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a partner bank, those providers share transaction confirmation data with us in order to credit or debit your 360bet wallet. We do not receive your full payment credentials — only the reference identifiers needed to reconcile the transaction.
- Identity verification providers: Where we engage a third-party KYC or identity verification service to assist in verifying your identity documents, that provider may process your data on our behalf under a strict data processing agreement. See Clause 6 (Data Sharing) for details.
- Fraud detection systems: Our automated fraud detection infrastructure analyses behavioural and technical data patterns in real time. This analysis is performed on data already collected through the channels above — no additional personal data is sourced from external databases for this purpose.
4 How We Use Your Personal Data
360bet processes your personal data for the following specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below.
- Account creation and management: To register your player account, authenticate your identity at login, manage your profile settings, and maintain the integrity of the one-account-per-person rule.
- KYC and age verification: To verify that you are at least 18 years of age and that the identity information you have provided is accurate and genuine, as required for responsible gaming compliance.
- Payment processing: To process deposits to and withdrawals from your 360bet wallet in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate transaction records.
- Service delivery: To provide access to cricket betting markets, live casino games (including Pragmatic Play, Evolution Gaming, and Ezugi titles), slots from NetEnt and Microgaming, jackpot bingo, and all other Platform features.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, collusion, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
- Customer support: To respond to your queries, resolve complaints, process refund requests, and communicate account-related information via live chat, email, and WhatsApp.
- Responsible gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, to apply deposit limits and self-exclusion requests, and to provide relevant intervention resources.
- Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from courts or law enforcement authorities.
- Platform improvement: To analyse aggregated, anonymised behavioural data in order to improve Platform performance, user experience, and game selection. This analysis does not involve profiling individual players for marketing purposes.
- Direct marketing (with consent): Where you have opted in to receive marketing communications, we may send you personalised promotional offers, bonus notifications, and event announcements by email or WhatsApp. You may withdraw this consent at any time by contacting our support team or by using the unsubscribe function in any marketing email.
5 Legal Basis for Processing
360bet processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
- Contractual necessity: Processing that is necessary for the performance of the player account agreement between you and 360bet — including account creation, KYC verification, payment processing, and service delivery.
- Legal obligation: Processing that is required to comply with applicable legal requirements, including AML record-keeping, age verification obligations, and responses to lawful court orders or law enforcement requests.
- Legitimate interests: Processing necessary for 360bet's legitimate interests in preventing fraud, maintaining Platform security, improving service quality through aggregated analytics, and protecting the rights and safety of other players — provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — applicable specifically to direct marketing communications and to any optional data collection activities that fall outside the other bases listed above. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Where 360bet relies on legitimate interests as a legal basis, we have conducted a balancing assessment to confirm that our interests are proportionate and do not override your privacy rights. A summary of any such assessment is available upon request by contacting our support team.
6 Data Sharing & Third Parties
360bet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of recipients, and only to the extent strictly necessary for the purposes described in this Policy:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the transaction reference data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independent controllers of the transaction data they hold.
- KYC and identity verification providers: Third-party services engaged to assist in verifying identity documents process your KYC data as data processors acting under 360bet's written instructions and bound by strict confidentiality and data protection obligations.
- Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive pseudonymised player session identifiers necessary to deliver game content. These providers do not receive your full identity data or payment information.
- Fraud detection and security providers: Specialist cybersecurity and fraud prevention vendors may process technical and behavioural data on our behalf to identify suspicious patterns. These providers act as data processors under binding contractual agreements.
- Legal and regulatory authorities: Where required by a valid court order, law enforcement request, or other legal obligation, we may disclose personal data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
- Professional advisers: Our legal counsel, auditors, and financial advisers may access personal data on a need-to-know basis in connection with the provision of professional services to 360bet. All such parties are bound by professional confidentiality obligations.
7 Data Retention
360bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any applicable legal, accounting, or reporting requirements. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal / AML compliance |
| KYC documents | Duration of account + 5 years after closure | Legal obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping |
| Bet and game history | 5 years from date of activity | Dispute resolution / legal |
| Customer support communications | 3 years from date of last interaction | Legitimate interests |
| Technical / session logs | 12 months from date of generation | Security / fraud prevention |
| Marketing consent records | Until consent is withdrawn + 2 years | Consent compliance |
When the applicable retention period expires, personal data is securely deleted from our active systems and backups, or irreversibly anonymised such that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
Where an account is closed as a result of suspected fraud, money laundering, or other prohibited conduct, 360bet may retain relevant data for a longer period as required to support ongoing investigations or legal proceedings.
8 Cookies & Tracking Technologies
360bet uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies enable the Platform to recognise your device on subsequent visits, maintain your session, and collect technical data about how you interact with the site.
360bet uses the following categories of cookies:
- Strictly necessary cookies: Essential for the Platform to function. These cookies enable session authentication, maintain your logged-in status, remember your language preference, and support security mechanisms such as CSRF token validation. These cookies cannot be disabled without breaking core Platform functionality.
- Performance and analytics cookies: These cookies collect anonymised or pseudonymised data about how visitors use the Platform — including which pages are visited most frequently, how long sessions last, and where errors occur. This data is used exclusively to improve Platform performance and reliability.
- Fraud prevention cookies: These cookies assist our security systems in identifying unusual or suspicious patterns of activity — such as login attempts from unfamiliar devices or IP addresses — and in detecting bot traffic. They are a necessary component of our account security infrastructure.
- Functional cookies: These cookies remember your preferences within the Platform — such as your preferred payment method, game filter settings, or odds format — to provide a more personalised and efficient experience.
360bet does not deploy third-party advertising cookies, retargeting pixels, social media tracking cookies, or any other tracking technology designed to build a behavioural profile of you for advertising purposes. You will not see 360bet advertisements served to you on other websites based on your activity on the Platform.
You may manage or disable non-essential cookies via your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in those browsers' respective help documentation.
9 Data Security
360bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include, but are not limited to:
- 256-bit SSL/TLS encryption on all data transmitted between your browser and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encryption at rest for all stored personal and financial data, including KYC documents and payment transaction records.
- Access controls: Personal data is accessible only to 360bet staff and contractors on a strict need-to-know basis. Access privileges are role-based and reviewed regularly. All personnel with access to personal data are subject to binding confidentiality obligations.
- Multi-factor authentication on all internal systems used to administer player accounts.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists to identify and remediate potential weaknesses in the Platform's infrastructure.
- Incident response procedures: In the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, 360bet will notify affected players and relevant authorities promptly and take all necessary remedial steps.
While we take all reasonable steps to protect your personal data, no system is completely immune to security risks. You also play an important role in keeping your account secure. Please refer to Clause 9 of our Terms & Conditions for your own security responsibilities, including password management and device security.
10 Your Data Rights
Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data 360bet holds about you. To exercise any of these rights, please contact our support team using the details in Clause 14.
- Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how and why we are processing it. We will provide this information within 30 days of a verified request.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For account details you can update yourself (e.g., email address, mobile number), please contact support directly.
- Right to erasure: You may request that we delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal and regulatory retention obligations, which may require us to retain certain data even after account closure.
- Right to restrict processing: In certain circumstances (e.g., while a dispute about the accuracy of your data is being resolved), you may request that we temporarily restrict the processing of your personal data.
- Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to object: Where processing is based on 360bet's legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.
11 Minors & Under-18 Policy
360bet is strictly an adult platform. We do not knowingly collect, store, or process personal data belonging to any person under the age of 18. The Platform is not directed at, and is not intended for use by, minors.
Our registration process requires users to confirm they are 18 years of age or older, and our KYC verification process is designed to detect and reject applications from underage individuals. If we discover that we have inadvertently collected personal data from a person under the age of 18, we will immediately close the account, delete all associated personal data, return any deposits to the verified payment source where possible, and forfeit all winnings in accordance with our Terms & Conditions.
Parents and guardians who believe that a minor in their care may have registered an account on 360bet are urged to contact us immediately at [email protected] so that we can take prompt remedial action. We also strongly recommend the use of parental control software to prevent minors from accessing online gambling platforms.
12 Third-Party Links & Services
The 360bet Platform may contain links to third-party websites or services, including payment provider portals (bKash, Nagad, Rocket), game provider platforms, and other external resources. This Privacy Policy applies solely to personal data processed by 360bet in connection with the Platform. It does not govern the data practices of any third-party website or service to which a link may be provided.
When you leave the 360bet Platform by following an external link, we strongly recommend that you review the privacy policy of the destination website before providing any personal information. 360bet is not responsible for the privacy practices, content, or data security of any third-party website.
Game content delivered within the Platform by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may involve the transmission of pseudonymised session data to those providers for the purpose of rendering and recording game outcomes. This is governed by our contractual agreements with those providers and does not involve disclosure of your full identity or payment data.
13 Changes to This Privacy Policy
360bet reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our Platform. When we make material changes to this Policy, we will notify registered players by email or via a prominent notice on the Platform at least 7 days before the changes take effect. Non-material changes — such as corrections of typographical errors or minor clarifications that do not alter the substance of any provision — may take effect immediately without prior notice.
The date of the most recent revision is displayed at the top of this page under "Last Updated". We encourage you to review this Privacy Policy periodically to remain informed about how 360bet protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you do not agree with any material change, you have the right to close your account before the change takes effect by contacting our support team.
Previous versions of this Privacy Policy are available upon request. To request a copy of any prior version, please contact our support team at [email protected] with the subject line "Previous Privacy Policy Version".
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 360bet processes your personal data, please contact our support team using the details below. We are available around the clock and aim to respond to all privacy-related queries within 5 business days.
- Email: [email protected] (plain text — not a clickable link)
- WhatsApp: +880 1700 360360
- Live Chat: Available 24/7 directly from the Platform
- Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
For data rights requests specifically (access, rectification, erasure, portability, objection), please use the subject line "Data Rights Request" when contacting us by email to ensure your request is routed to the correct team promptly. We will verify your identity before processing any such request.
For concerns relating to responsible gaming or potential problem gambling, please visit our dedicated Responsible Gaming page, which contains self-help tools, deposit limit controls, and referral information for professional support services available to players in Bangladesh.