360bet is Bangladesh's premier online casino and sports betting platform, and with that position comes a responsibility we take seriously: ensuring that every player on our Platform engages with gambling in a healthy, informed, and controlled manner. Gambling is a form of adult entertainment — it carries inherent financial risk, and it must never be treated as a means to earn income, recover losses, or escape personal difficulties.
Our responsible gaming policy is not a formality. It is a living framework embedded into the design of the Platform, our customer support procedures, our KYC verification processes, and our staff training programmes. We have implemented a suite of practical tools that allow players to manage their activity directly from their account dashboard, at any time, without having to contact support. These tools are described in full in the section below.
360bet operates a strict 18+ only policy. We do not permit minors to register or play on the Platform under any circumstances. Our age verification process is applied to every new account before any real-money activity is permitted. If we identify that a minor has circumvented this process and registered an account, we will immediately close the account, return any net deposits where possible, and refer the matter to the appropriate authorities.
We recognise that a small number of players may develop gambling habits that cause them harm. If you believe your gambling is no longer under your control, or if someone close to you has raised concerns about your betting behaviour, please read the sections below carefully. Help is available, and asking for it is the right thing to do. 360bet will always support a player who reaches out for assistance — no questions, no judgment.
360bet provides the following responsible gaming tools directly within your account dashboard. All tools take effect within 24 hours of activation, and certain restrictions (such as self-exclusion) cannot be reversed during the cooling-off period.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳). Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes immediate effect; raising a limit requires a 7-day cooling-off period before it applies.
Session Time Limits
Set a maximum duration for a single gaming session. When your chosen time is reached, you will receive a clear on-screen notification and the Platform will prompt you to log out. This tool helps prevent extended play driven by the heat of the moment rather than deliberate choice.
Reality Checks
Activate regular pop-up reminders at intervals you choose (every 30, 60, or 90 minutes). Each reminder displays how long you have been playing in the current session and your net win/loss position, giving you a clear, objective snapshot of your activity.
Loss Limits
Set a maximum net loss threshold per day, week, or month. Once this threshold is reached, your account will be automatically restricted from placing further real-money bets until the selected period expires. This tool is particularly effective for players who find it difficult to stop after a losing run.
Time-Out (Short Break)
Take a short break from gambling for a period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, your account remains open but real-money play, deposits, and bonus activations are suspended. You may still access your account to view transaction history or withdraw remaining funds.
Self-Exclusion
Request a full account suspension for a minimum of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is locked, you cannot deposit or play, and you will be removed from all marketing communications immediately. Self-exclusion requests cannot be reversed before the chosen period expires. Contact support to activate this tool.
Bet History & Statements
Access a full, transparent record of your betting activity, deposits, withdrawals, bonuses, and session durations at any time from your account dashboard. Reviewing your history regularly is one of the most effective ways to maintain an accurate picture of your gambling behaviour.
Marketing Opt-Out
Opt out of all promotional emails, WhatsApp bonus notifications, and in-Platform offer banners at any time. Reducing exposure to promotional material can significantly reduce the temptation to gamble beyond your intended limits. Opt-out requests are processed within 48 hours.
Account Closure
If you wish to permanently close your 360bet account for any reason, including concerns about your gambling behaviour, contact our support team and we will action the request within 24 hours. Any remaining balance will be returned to your registered bKash, Nagad, or bank account after identity verification.
Problem gambling can develop gradually and is often difficult to recognise in oneself. The following warning signs — grouped by category — may indicate that gambling is becoming harmful. If you recognise more than a few of these patterns in your own behaviour, please reach out to our support team or to one of the professional organisations listed in the Support section below.
- Spending more on gambling than you originally planned or budgeted for.
- Gambling with money intended for essential expenses such as rent, food, utility bills, or family needs.
- Borrowing money, taking loans, or selling personal items in order to fund gambling.
- Chasing losses — increasing bet sizes or deposit amounts in an attempt to recover previous losses.
- Hiding gambling spending from family members, partners, or employers.
- Experiencing financial stress, debt, or cash shortages as a direct result of gambling activity.
- Feeling irritable, restless, or anxious when unable to gamble or when attempting to cut down.
- Using gambling as a way to escape from stress, depression, anxiety, loneliness, or personal problems.
- Feeling excited only when gambling and experiencing a persistent low or flat mood at other times.
- Feeling guilt, shame, or regret after gambling sessions but continuing to gamble despite these feelings.
- Thinking about gambling constantly — planning the next session, reliving past wins, or calculating potential future bets.
- Needing to gamble with increasingly large amounts of money to achieve the same level of excitement.
- Neglecting family responsibilities, work duties, or social commitments due to time spent gambling.
- Lying to family members, friends, or colleagues about the extent of your gambling activity.
- Withdrawing from social activities or hobbies you previously enjoyed in favour of gambling.
- Relationships with family or close friends suffering as a result of gambling-related behaviour or financial issues.
- Making repeated unsuccessful attempts to cut down, control, or stop gambling.
- Continuing to gamble despite clear negative consequences to your finances, relationships, or health.
- Sleep disturbances — staying up late to gamble, or waking early to check bet outcomes.
- Neglecting meals, personal hygiene, or physical health due to time spent on gambling.
- Experiencing headaches, fatigue, or stress-related physical symptoms linked to gambling wins or losses.
- Gambling while under the influence of alcohol or other substances, which impairs judgement and self-control.
The following questions are adapted from widely used responsible gambling screening tools. They are provided here for personal reflection only — this is not a clinical diagnostic tool. Answer honestly and privately. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or seek professional guidance.
360bet operates an absolute 18+ only policy. No person under the age of 18 is permitted to register, deposit, or play on the Platform under any circumstances. This is not merely a policy statement — it is enforced through our mandatory KYC verification process, which requires all players to submit valid government-issued identity documents before any real-money activity is permitted.
We are aware that in households across Bangladesh, devices such as smartphones, tablets, and computers may be shared between adults and children. If you share a device with a minor, we strongly recommend the following precautions to ensure that young people cannot access the 360bet Platform or your account:
Use a Strong Password
Set a strong, unique password for your 360bet account that is not known to any minor in your household. Never save your login credentials in a shared browser profile.
Always Log Out
Always log out of your 360bet account when you have finished your session, especially on shared or family devices. Do not rely on the browser to automatically clear your session.
Use Parental Controls
Install parental control software on shared devices to restrict access to gambling websites. Many Android and iOS devices have built-in screen time and content filtering tools available at no cost.
Talk to Your Family
Have open conversations with young people in your household about the risks associated with gambling. Education and awareness are among the most effective protective tools available to parents and guardians.
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Help is available right now. 360bet's support team is available around the clock, and all responsible gaming conversations are handled with complete confidentiality and no judgment.
Live Chat — 24/7
Connect instantly with a 360bet support agent via Live Chat directly from the Platform. Our team is trained to handle responsible gaming conversations with sensitivity and care. Available every day of the year, around the clock.
Email Support
Send your responsible gaming request or self-exclusion request to [email protected] with the subject line "Responsible Gaming Request". We will respond and action your request within 24 hours.
WhatsApp Support
Reach our support team directly via WhatsApp at +880 1700 360360. Send a message at any time and a trained support agent will respond as quickly as possible — typically within minutes during business hours.
Support Hours
All 360bet support channels operate 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6). There is no time at which support is unavailable. You will never be asked to call back or wait until the next business day.
The following six principles guide every responsible gaming decision 360bet makes — from product design to support team training to marketing practices.
Adult Players Only
360bet enforces a strict 18+ age policy through mandatory KYC verification on every account. No real-money activity is permitted until age and identity have been independently verified. We treat this not as a legal checkbox but as a fundamental ethical obligation.
Practical Control Tools
Responsible gaming tools are built into the Platform itself — not hidden away or difficult to access. Deposit limits, session timers, reality checks, and self-exclusion are available directly from your account dashboard, in plain English, with immediate effect.
Transparent Marketing
360bet does not use aggressive, manipulative, or misleading promotional tactics. All bonus terms are presented clearly. We do not send marketing to players who have opted out or who are under a self-exclusion period. Honesty in advertising is non-negotiable for us.
Behavioural Monitoring
Our platform systems monitor player activity for patterns that may indicate problem gambling behaviour — such as rapid increases in deposit frequency, extended session durations, or repeated loss-chasing patterns. When such patterns are detected, our support team may proactively reach out to offer assistance.
Player Wellbeing First
When a player's wellbeing and our commercial interests are in conflict, player wellbeing always takes priority. We will never pressure a player to continue gambling, reject a responsible gaming request, or delay the activation of a self-exclusion. Our business depends on the long-term trust of our players.
Continuous Improvement
360bet reviews and updates its responsible gaming framework regularly. We listen to player feedback, monitor developments in responsible gambling best practice, and invest in staff training to ensure our approach remains effective, compassionate, and up to date for all players across Bangladesh.
Step 1 — You Recognise a Concern
You notice that gambling is taking up more time or money than you intended, or that it is affecting your mood, relationships, or finances. This self-awareness is the most important step.
Step 2 — You Use Our Self-Help Tools
Log in to your 360bet account and navigate to the Responsible Gaming section of your dashboard. Set a deposit limit, activate a time-out, or review your betting history. These tools are available immediately, without needing to speak with anyone.
Step 3 — You Contact Our Support Team
If self-help tools are not enough, or if you wish to activate self-exclusion, contact us via Live Chat, WhatsApp, or email. Our trained support agents will guide you through the process quickly and without judgment, in English, at any time of day or night.
Step 4 — We Action Your Request Within 24 Hours
All self-exclusion and time-out requests submitted to our support team are actioned within 24 hours of receipt. You will receive confirmation by email once your restriction is active. Marketing opt-outs are processed simultaneously.
Step 5 — You Seek Professional Support if Needed
If your gambling concerns are serious or persistent, we will always encourage you to speak with a qualified counsellor or mental health professional. 360bet will provide you with relevant guidance and will never discourage you from seeking external help.
Step 6 — You Return When Ready (If Appropriate)
When your self-exclusion period expires — if you feel you are ready to return to responsible, recreational gambling — 360bet's re-activation process includes a mandatory responsible gaming review before full access is restored. We want every returning player to be in the right place to gamble safely.